Frequently Asked Questions (FAQ)
Let us answer some of your concerns that you may have
How long will it take to receive my order?
Your order should be with you in 3–5 working days! Keep an eye on your inbox for a tracking update within 2 business days of confirmation. We’ll continue to send you updates and a tracking link so you can follow your package’s journey until it arrives safely.
How can I track my order?
A tracking link and update will be sent to the email address captured at checkout.
Updates will be sent as your order progresses through collection from our fulfilment centre until confirmed delivered at your provided address.
Orders may also be tracked through the below link:
https://www.itekkie.com/a/track
for more info you can contact via email at info@itekkie.com
Can I cancel my order?
Orders may not be canceled once shipped.
For assistance with canceling your order before it is shipped, please contact our Customer Services on info@itekkie.com for assistance.
Kindly note, refunds may take up to 7 - 10 working days to be processed, please allow up to 36 hours for the funds to reflect in your account once processed.
There is a defect on my shoes, can I return them?
If something is not quite right with your order, you may contact us within 30 days of delivery for our team to assist in rectifying your order.
Please contact our Customer Services on info@itekkie.com for prompt assistance.